The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
By Jeff Toister.
Description
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you’re just beginning your journey, or have been working on culture for years, this handbook will prepare you to ...
ISBN(s)
0692842004, 9780692842003
